Terms and Conditions

  1. Introduction
  2. “Ebuy”is the trading name for a Synel group ltd. Each Synel group ltd (“Synel” or “we”) operates an e-
    commerce platform consisting of a website and mobile application (“marketplace”), together with
    supporting IT, logistics and payment infrastructure, for the sale and purchase of consumer products and
    services (“products”) in Uganda its allocated territory as defined at Appendix 1 (“territory”).
  3. These general terms and conditions shall apply to buyers and sellers on the marketplace and shall govern
    your use of the marketplace and related services.
  4. By using our marketplace, you accept these general terms and conditions in full. If you disagree with these
    general terms and conditions or any part of these general terms and conditions, you must not use our
    marketplace.
  5. If you use our marketplace in the course of a business or other organizational project, then by so doing you:
  6. confirm that you have obtained the necessary authority to agree to these general terms and conditions;
  7. bind both yourself and the person, company or other legal entity that operates that business or
    organizational project, to these general terms and conditions; and
  8. agree that “you” in these general terms and conditions shall reference both the individual user and the
    relevant person, company or legal entity unless the context requires otherwise.
  9. Registration and account
  10. You may not register with our marketplace if you are under 18 years of age (by using our
    marketplace or agreeing to these general terms and conditions, you warrant and represent to us
    that you are at least 18 years of age).
  11. If you register for an account with our marketplace, you will be asked to provide an email
    address/user ID and password and you agree to:
  12. keep your password confidential;
  13. notify us in writing immediately (using our contact details provided at section 27) if you become aware of
    any disclosure of your password; and
  14. be responsible for any activity on our marketplace arising out of any failure to keep your password
    confidential, and that you may be held liable for any losses arising out of such a failure.
  15. Your account shall be used exclusively by you and you shall not transfer your account to any third party. If
    you authorize any third party to manage your account on your behalf this shall be at your own risk.
  16. We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion
    and without notice or explanation, providing that if we cancel any products or services you have paid for but

not received, and you have not breached these general terms and conditions, we will refund you in respect
of the same.

  1. You may cancel your account on our marketplace by contacting us as provided at section 24
  2. Terms and conditions of sale
  3. Ebuy provides an online location for sellers to sell and buyers to purchase products.
  4. Sellers include local and international sellers who sell marketplace products and ebuy who sells retail
    products. We will indicate on each product listing who the seller is.
  5. Sales where ebuy is the seller (retail products):
    You acknowledge and agree that:
  6. Your order remains valid as an offer until we deliver the products to you.
  7. We will indicate the acceptance of your order by delivering the Products to you, and only at that point will
    an agreement of sale between you and ebuy come into effect. This is regardless of any communication
    from ebuy stating that your Order or payment has been confirmed. ebuy will indicate the rejection of your
    Order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
  8. A Confirmation of Order email is for informational purposes only and should not be construed as the
    moment of agreement of sale. In that Confirmation of Order email, we may give you an Order reference
    number and details of the Product you have ordered. We may in our discretion refuse to accept an Order
    from you for any reason, including unavailability of supplies or We may offer you an alternative Product (in
    which case we may require you to re-submit your Order first).
  9. Sales where local and international third parties are the seller (marketplace products):
    You acknowledge and agree that:
  10. we shall accept binding sales, on behalf of sellers, but ebuy is not a party to the transaction between the
    seller and the buyer; and
  11. 1a contract for the sale and purchase of a product or products will come into force between the buyer and
    seller, and accordingly you commit to buying or selling the relevant product or products, upon the buyer’s
    confirmation of purchase via the marketplace.
  12. Subject to these general terms and conditions, the seller’s terms of business shall govern the contract for
    sale and purchase between the buyer and the seller. Notwithstanding this, the following provisions will be
    incorporated into the contract of sale and purchase between the buyer and the seller:
  13. the price for a product will be as stated in the relevant product listing;
  14. the price for the product must include all taxes and comply with applicable laws in force from time to time;
  15. delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other
    ancillary costs and charges, where applicable, will only be payable by the buyer if this is expressly and
    clearly stated in the product listing; and delivery of digital products may be made electronically;
  16. products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material
    respects to, the product listing and any other description of the products supplied or made available by the
    seller to the buyer; and
  17. in respect of physical products sold, the seller warrants that the seller has good title to, and is the sole legal
    and beneficial owner of, the products and/or has the right to supply the products pursuant to this
    agreement, and that the products are not subject to any third party rights or restrictions including in respect
    of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings;
    and in respect of digital products the seller warrants that the seller has the right to supply the digital
    products to the buyer.
  18. Returns and refunds
  19. Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in
    accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance
    of returns shall be in our discretion, subject to compliance with applicable laws of the territory.
  20. Refunds in respect of returned products shall be managed in accordance with the refunds page on the
    marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our
    discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
  21. in respect of the product price;
  22. local and/or international shipping fees (as stated on the refunds page); and
  23. by way of store credits, vouchers, mobile money transfer, bank transfers or such other methods as we may
    determine from time to time.
  24. Returned products shall be accepted and refunds issued by ebuy, acting for and on behalf of the seller.
    Notwithstanding paragraphs 4.1 and 4.2 above, in respect of digital products or services and fresh food,
    ebuy shall issue refunds in respect of failures in delivery only. Refunds of payment for such products for
    any other reasons shall be subject to the seller’s terms and conditions of sale.
  25. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the
    date of publication of the change on our website.
  26. Payments
  27. You must make payments due under these general terms and conditions in accordance with the Payments
    Information and Guidelines on the marketplace.
  28. Store Credit
  29. Store Credits may be earned and managed in accordance with the ebuy Store Credit Terms and
    Conditions, as may be amended from time to time. ebuy reserves the right to cancel or withdraw ebuy store
    credit rewards for any reason in its discretion, including if we suspect fraud or foul play. You can view
    Reward Store Credit terms and conditions on our website.